Privacy Policy

As a mortgage broker and/or agent, we respect the privacy of our clients and we are committed to keeping your personal information accurate, confidential, secure, and private. We have adopted the following Privacy Policy to ensure that we continue to meet our commitment to your privacy.

The following sections, read as a whole, comprise our Privacy Policy:

1. Introduction
2. The Ten Principles of Privacy
3. Application of the Ten Privacy Principles
   1. The Kind of Information We Collect
   2. How We Use Your Information
   3. When We are Permitted to Disclose Your Information
   4. With Whom We May Share Your Information
   5. How We Safeguard Your Information
   6. Web Site Security
   7. Accessing and Amending Your Information
   8. Opting Out
   9. Anonymous Information
   10. "Cookies"
4. Questions, Concerns, and Complaints about the Privacy Policy

Introduction

Our brokerage company operates a network of independently owned and operated mortgage brokers throughout Canada. Each mortgage broker is duly licensed as a mortgage broker in compliance with provincial laws. Broker licensees provide a variety of products and services to the public, including but not limited to: mortgage brokerage services. In the course of providing these products and services, mortgage broker licensees may collect certain personal information about its clients with their consent.

“Personal Information” means information about an identifiable individual. This may include, without limitation, the individual’s name, home address, age, income, credit history or other financial information, credit card information, personal preferences, and other information about his or her family. Personal Information does not include the name, title, business address, or telephone number of an employee of an organization.

In the course of providing mortgage broker services to customers, mortgage broker licensees routinely share this information with others such as credit reporting agencies, financial institutions, and mortgage brokerage systems suppliers, as well as others who are directly involved in the mortgage process.

Our Privacy Policy is based on, and complies with, Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), which includes the Ten Privacy Principles outlined in the Canadian Standards Association Model Code for the Protection of Personal Privacy. For more information about this legislation, please visit the official Web site of the Privacy Commission of Canada at http://www.privcom.gc.ca.

This Privacy Policy describes the ten principles that mortgage broker licensees follow to ensure that we protect your Personal Information when we collect, use, or disclose it in the course of carrying on commercial activities in Canada. All of our employees who have access to Personal Information must adhere to our Privacy Policy and related procedures. To this end, we have appointed a Chief Privacy Officer to ensure compliance by all mortgage broker employees and to address your privacy concerns.

The Ten Principles Of Privacy

The following ten principles govern our actions as they relate to the use of Personal Information:

1. Accountability
2. Identifying Purposes
3. Consent
4. Limiting Collection
5. Limiting Use, Disclosure, and Retention
6. Accuracy
7. Safeguarding Personal Information
8. Openness
9. Access
10. Addressing Complaints

Principle 1: Accountability

Mortgage broker licensees are accountable for all Personal Information in their possession or custody, including Personal Information disclosed to third parties for purposes of providing services requested by you.

Principle 2: Identifying Purposes

Mortgage broker licensees will inform you of the purposes for which they are collecting any Personal Information, before or at the time the information is collected. Often the purpose is outlined in the body of any mortgage application or contract for services you may execute when dealing with your mortgage broker.

Principle 3: Consent

Mortgage broker licensees will obtain your consent before or when they collect, use, or disclose your Personal Information. Consent can be express, implied, or given through an authorized representative. You may withdraw your consent at any time (subject to any legal consequences of which you will be informed). Mortgage broker licensees, however, may collect, use, or disclose Personal Information without your knowledge or consent in exceptional circumstances where such collection, use, or disclosure is permitted or required by law.

Principle 4: Limiting Collection

The information collected by mortgage broker licensees will be limited to those details necessary for the purposes they have identified to you or to perform the services you have requested. Information will be collected by fair and lawful means.

Principle 5: Limiting Use, Disclosure, and Retention

Personal Information will only be used or disclosed for the purpose for which it was collected unless you have otherwise consented. Personal Information may only be retained for the amount of time needed to fulfill the purpose for which it was collected. In certain exceptional circumstances, mortgage broker licensees may have a legal duty or right to disclose Personal Information without your knowledge or consent with respect to matters that concern the company’s or the public’s interest.

Principle 6: Accuracy

Mortgage broker licensees will keep Personal Information as accurate, complete, and current as necessary to fulfill the identified purposes for which it was collected. You may have this information amended where it is found to be inaccurate or incomplete.

Principle 7: Safeguarding Personal Information

Personal Information is safeguarded using measures appropriate to the sensitivity of the information and in keeping with generally accepted industry standards.

Principle 8: Openness

Mortgage broker licensees will make readily available to customers, specific information about their policies and practices related to the management of Personal Information.

Principle 9: Access

Upon request, mortgage broker licensees will provide you with access to your Personal Information. You will be informed of the existence, use, and disclosure of your Personal Information and be given access to it. You may challenge the accuracy and completeness of your information and have it amended as appropriate.

Principle 10: Addressing Complaints

Mortgage broker licensees will implement procedures for addressing and responding to your complaints and inquiries concerning their policies and practices with respect to the handling of Personal Information.

Questions, Concerns, and Complaints about the Privacy Policy

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our Privacy Officer: